At Fiatlux, we are committed to delivering premium luxury scented candles with care and quality. Please read our shipping and return policy carefully before placing an order.

1. Shipping Policy

We process and dispatch orders within 3–7 business days, depending on product availability and order volume.

Delivery timelines may vary based on your location and courier partner services. Once your order is shipped, tracking details will be shared via email or SMS.

Currently, we deliver across India.

2. Product Information

Fiatlux offers premium luxury scented candles in the following fragrances:

Vanilla

Rich, warm and comforting. A sweet, creamy fragrance that creates a cozy and welcoming atmosphere.

Jasmine

A luxurious floral fragrance with romantic and slightly exotic notes that fills your space with elegance.

Amber

Warm, earthy and sensual. Deep resinous notes with subtle sweetness, perfect for creating a sophisticated mood.

Lotus

Fresh, clean and serene. A delicate floral fragrance with soft sweetness that feels peaceful and calming.

All Fiatlux candles are crafted using:

✔ 100% Natural Soy Wax
✔ Premium Fragrance Oils
✔ Cotton Wicks

Price: ₹2600 per candle

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment confirmation.

Free shipping offers may be available on selected promotions or special campaigns.

4. Order Tracking

Once your order is dispatched, customers will receive tracking details to monitor delivery status.

For delivery-related concerns, please contact our support team.

5. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery along with clear photographs of the product and packaging.

Our team will review the request and assist with a suitable resolution.

6. Return Policy

Due to the delicate and premium nature of scented candles, returns are accepted only for damaged, defective, or incorrect items received.

Products must be unused and returned in their original packaging.

7. Non-Returnable Items

The following items are not eligible for return:

  • Used candles
  • Burned or damaged candles after delivery
  • Products damaged due to improper handling
  • Sale or discounted items

8. Refund Policy

Approved refunds will be processed to the original payment method within 7–10 business days after product inspection.

Shipping charges are non-refundable unless the issue occurred from our side.

9. Cancellation Policy

Orders may be cancelled before dispatch only.

Once an order has been shipped, cancellation requests cannot be accepted.